Privacy & account controls

Delete your HY3N account

HY3N Riders and Drivers can request account deletion at any time. Deleting an account ends access to the HY3N apps and permanently removes or anonymises personal information that HY3N no longer needs to retain.

Delete from the app

Open the HY3N Rider or HY3N Driver app and sign in.
Open Settings.
Choose Delete Account and confirm the request.

For Drivers, this immediately deactivates the Driver account and signs the Driver out. A Driver may not accept new trips once the account is deactivated.

Request deletion by email

If you cannot access the app, email the HY3N support team from the email address registered on your account. Include enough information for us to identify the account safely:

the words “Delete my HY3N account” in the subject line;
whether the account is a Rider or Driver account; and
the registered phone number and email address.

Send a deletion request

We may ask for a reasonable identity check before acting on the request, to protect your account from an unauthorised deletion.

Email HY3N support

What happens to your data

HY3N deactivates the account and removes or anonymises account data that is not needed for an ongoing service, dispute, fraud-prevention review, safety investigation, or legal obligation.

Some limited records may be retained for up to six months, or longer where required by applicable law. These may include completed-trip, payment, identity-verification, fraud-prevention, and safety records. We do not retain a Mobile Money PIN or full financial-account credentials.

Questions

For a copy of your data, correction of inaccurate information, or a question about deletion, contact hello@ridehy3n.com. See the HY3N Privacy Policy for more information about how HY3N handles data.