Privacy Policy

Last updated: 7 October 2026

This Privacy Policy explains how HY3N Transport Services ("HY3N", "we", "us") collects, uses, shares, and protects information when you use the HY3N Rider app, the HY3N Driver app, or ridehy3n.com. The details below identify where Rider and Driver functionality differs.

1. Information We Collect

Account & profile information

Riders: full name, phone number, email address, account identifier, and account sign-in details. Riders may sign in with email/password, phone verification, or Google Sign-In.
Drivers: full name, phone number, email, vehicle details (make, model, colour, and plate number), driver’s-licence and vehicle-registration document photos, and approval/verification status.

Location, trip & booking information

With permission, the Rider app accesses precise location while the app is in use to set pickup locations, match nearby drivers, calculate routes, ETAs and fares, show live trip positions, and send an SOS report. The Rider app does not request background-location permission. We also collect pickup, stop and drop-off locations; route, distance and duration; ride category; fare and payment method; ride status and history; ratings; and safety, lost-item, or support reports.

If a rider books for another passenger or requests a delivery, the rider enters the relevant passenger, sender, and/or recipient name and phone number. Delivery bookings can also include a package description and pickup or drop-off instructions.

Payment & financial information

We collect a Mobile Money (MoMo) phone number and network when a rider chooses a MoMo wallet top-up, together with transaction references, status, wallet balance, transaction history, and ride-payment records. Card checkout is hosted by Hubtel; card credentials are entered on Hubtel’s hosted checkout and do not pass through the HY3N Rider app or HY3N’s servers. HY3N does not collect or store a MoMo PIN or full card credentials.

Communications, safety & support

We store trip-scoped in-app chat messages, sender identifiers, timestamps, and delivery/read status so a matched rider and driver can coordinate a trip and HY3N can investigate a safety or support issue. A matched call opens the device’s mobile-network dialler; HY3N does not provide in-app voice calling and does not record call audio. Support and lost-item requests may include a subject, description, contact preference, and contact details that the rider chooses to provide. An SOS report can include the rider’s current location and active-trip details.

Contacts, photos & biometrics

The current Rider app does not request or access the device contacts, camera, photo library, or media picker. A rider may manually enter trusted-contact names and phone numbers in the Safety Center; those entries are stored locally on that rider’s device and are not uploaded to HY3N merely by being added. If biometric login is enabled, the device performs the biometric check locally; HY3N does not receive or store biometric templates. The Driver app uses document and vehicle photos for driver verification as described above.

Device & technical information

When notifications are enabled, we collect a push-notification token, device platform, and app version to deliver ride, wallet, and account notifications. We also receive the information required to operate Firebase Authentication and the Google Maps services used for sign-in, maps, place search, routing, and geocoding.

2. How We Use Your Information

Create and secure accounts, authenticate users, and maintain rider and driver profiles.
Match riders with available, eligible nearby drivers; create and manage ride and delivery requests; and calculate routes, ETAs, distances, and fares.
Process and reconcile wallet top-ups, ride payments, and driver platform-fee records through Hubtel and our payment records.
Enable trip-scoped chat and open a device’s mobile-network dialler when a matched user chooses to call.
Enable delivery, booking-for-another, ratings, trip history, receipts, support, lost-item, and safety features.
Send ride, safety, wallet, and account notifications when the user has enabled notifications.
Verify driver identity, vehicle, and licensing before allowing a driver to accept rides.
Prevent fraud and misuse, investigate safety reports or disputes, and comply with applicable Ghanaian law.

3. Who We Share Information With

Recipient	What is shared and why
The matched rider or driver	Information needed for an accepted trip, such as name, relevant phone number, pickup/drop-off and live-trip location, trip status, and vehicle/driver details. For deliveries, the driver receives the sender/recipient details and instructions needed to complete the delivery after accepting the request.
Hubtel	Mobile Money number, network, transaction amount, and transaction reference/status information needed to process a top-up or hosted card checkout.
Google / Firebase	Account, trip, chat, device-notification, and related service data are processed using Google Firebase (authentication, database, storage, messaging, and cloud functions). Google Maps services process map, place-search, route, and geocoding requests.
Law enforcement or regulators	Information where required by Ghanaian law or where necessary to protect the safety of a rider, driver, or the public.

We do not sell personal information.

4. Data Retention

We retain account, trip, payment, chat, support, and safety records for as long as reasonably necessary to run the service, resolve disputes, prevent fraud, protect users, meet financial recordkeeping obligations, and enforce our agreements. When a rider uses the in-app account-deactivation flow, HY3N deactivates the account and signs the rider out; limited identity, trip, payment, and safety records are retained for six months for fraud, safety, and legal review before a deletion decision, subject to any longer lawful retention requirement.

5. Your Rights & Choices

You can review and update profile information in the app.
You can withdraw location or notification permission in device settings. Ride matching, live-trip features, and SOS location may not work without location access.
You can add or remove manually entered trusted contacts in the Safety Center on your device.
You can request access to, correction of, or deletion of your personal data in the app’s Settings. If you cannot access the app, use our account-deletion instructions. We may retain limited records where required or permitted by law.

6. Children’s Privacy

The Apps are not directed at children. Riders and drivers must be at least 18 years old to create an account. Drivers must also hold a valid driver’s licence for their vehicle category.

7. Security

We use reasonable technical and organisational measures to protect information, including encrypted connections (HTTPS/TLS) and authenticated access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. International Data Transfer

Our infrastructure providers, including Google Firebase, Google Maps, and Hubtel, may process information on servers outside Ghana. We take reasonable steps to protect information wherever it is processed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where a change is material, notify users in the app or by email.

Contact Us

Questions about this policy or your data? Reach us at:

📧 hello@ridehy3n.com

📧 hy3ntransportservices@gmail.com