Privacy Policy

1. Information We Collect

Account & profile information

• Riders: full name, phone number, email (optional), profile photo.
• Drivers: full name, phone number, email, profile photo, vehicle details (make, model, colour, plate number), driver's licence and vehicle registration document photos, and approval/verification status.

Location data

With your permission, we collect precise GPS location to match riders with nearby drivers, calculate routes, ETAs and fares, show live positions on the map during a trip, and — for drivers who are online — to determine which nearby ride requests to notify you about. Riders' location is collected while the app is in use; drivers' location is collected while online and available for trips.

Trip & ride data

Pickup and drop-off addresses, ride category, distance and duration, fare, ride status history, ratings and feedback left for the other party, and (for safety) incident/lost-item reports filed through the app.

Payment & financial data

Mobile Money (MoMo) phone number and network, transaction references, wallet balance and transaction history, and — for drivers — daily platform fee payment records. Payments are processed by Hubtel, a licensed Ghanaian payment aggregator. HY3N does not collect or store your MoMo PIN or full financial account credentials — these are entered directly with your mobile network operator during the USSD approval step.

Communications

In-app chat messages between a rider and driver are stored so both parties and HY3N support can reference them for a specific trip. Voice calls between a matched rider and driver are connected peer-to-peer (WebRTC); HY3N relays only the connection setup information needed to place the call and does not record or store call audio.

Contacts (HY3N Rider app only)

If you grant permission, the Rider app can access your device contacts solely so you can pick someone to book a ride for. Your contacts are read on your device to power that picker and are not uploaded to or stored on HY3N's servers.

Photos & camera

Used for profile pictures, and — for drivers — to submit licence, registration, and vehicle photos during onboarding and verification.

Device & usage data

Push-notification token, device type and OS version, app version, and diagnostic/crash logs, used to deliver trip notifications and keep the Apps reliable.

2. How We Use Your Information

• Match riders with available, eligible nearby drivers and dispatch ride requests.
• Calculate routes, ETAs, distances, and fares.
• Process wallet top-ups, ride payments, and driver platform-fee charges via Hubtel.
• Enable in-app chat and voice calls between a matched rider and driver.
• Verify driver identity, vehicle, and licensing before allowing them to accept rides.
• Send trip-related push notifications (ride requests, driver assigned, driver arriving, trip receipts).
• Provide customer support and investigate safety reports or disputes.
• Detect fraud, abuse, and violations of our terms.
• Comply with applicable Ghanaian law, including financial recordkeeping obligations.

3. Who We Share Information With

We do not sell your personal information to third parties.

4. Data Retention

We retain account, trip, and payment records for as long as your account is active and afterward for as long as needed to resolve disputes, meet financial recordkeeping and tax obligations, and enforce our agreements. Chat messages are retained per trip and may be reviewed by support if a dispute or safety report is filed for that trip.

5. Your Rights & Choices

• You can review and update your profile information directly in the app.
• You can withdraw location, contacts, camera, or notification permissions at any time in your device settings — some features (like being matched to a ride) will stop working without location access.
• You can request a copy of your data, request correction of inaccurate data, or request deletion of your account by contacting us at the email below. We may retain limited records where required by law (e.g. completed payment records).

6. Children's Privacy

The Apps are not directed at children. Riders and drivers must be at least 18 years old to create an account. Drivers must additionally hold a valid driver's licence for their vehicle category.

7. Security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS/TLS) and access-control rules restricting who can read or write your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfer

Our infrastructure providers (Google Firebase, Google Maps, Hubtel) may process data on servers located outside Ghana. We take steps to ensure your information continues to be protected wherever it is processed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above, and where changes are material, we'll notify you in-app or by email.