Terms of Use & End User Licence Agreement

1. The Service

HY3N operates a technology platform that connects riders who need transportation or delivery with independent, third-party drivers in Ghana. HY3N is not a transportation carrier and does not own, operate, or control any vehicle. Drivers are independent contractors, not employees or agents of HY3N. HY3N's role is to facilitate the connection, dispatch, in-app communication, and payment between riders and drivers.

2. Eligibility & Accounts

• You must be at least 18 years old to create an account or use the Apps.
• Drivers must hold a valid driver's licence and vehicle registration appropriate to the category they register for (Standard, Comfort, Executive, Kantanka, Okada, or Express Delivery), and must pass HY3N's verification process before accepting rides.
• You are responsible for the accuracy of the information you provide and for keeping your login credentials confidential. You are responsible for all activity under your account.
• HY3N may suspend or terminate an account for violating these Terms, providing false information, unsafe conduct, fraud, or repeated cancellations/low ratings.

3. Rides & Deliveries

• Fares are calculated based on distance, time, ride category, and applicable surge pricing, and are shown as an estimate before you confirm a request. Final fare may vary based on the actual route taken and waiting time, subject to the fare rules disclosed in-app.
• Drivers accept ride requests at their discretion and may cancel in accordance with in-app cancellation rules. Excessive cancellations may affect a driver's standing on the platform.
• Riders may cancel a request; a cancellation fee may apply if cancelled after a driver has been dispatched, as disclosed in-app.

4. Payments & Fees

• You may pay for rides by Cash, Mobile Money (MoMo), Card, or your HY3N Wallet. Mobile Money and card payments are processed by Hubtel, a licensed Ghanaian payment aggregator; HY3N does not store your MoMo PIN or full card details.
• Drivers pay a daily platform fee to remain online and receive ride requests, charged via Mobile Money. A driver whose platform fee is unpaid for a given day will not receive ride notifications until it is paid.
• Wallet top-ups are non-transferable and are used solely to pay for rides and services within the Apps.
• All fees are stated in Ghana Cedis (GH₵) and are inclusive of any applicable taxes unless stated otherwise.

5. Conduct

You agree not to:

• Use the Apps for any unlawful purpose, or to harass, threaten, or endanger another user;
• Provide false identity, vehicle, or licensing information;
• Attempt to circumvent HY3N's payment system, dispatch logic, or safety features;
• Use the Apps while impaired, or operate a vehicle unsafely;
• Reverse-engineer, decompile, or interfere with the Apps' normal operation.

HY3N provides in-app safety tools including trip ratings, incident/lost-item reporting, and high-risk area alerts. Riders and drivers are expected to treat each other respectfully and report safety concerns through the app.

6. Licence to Use the Apps

Subject to these Terms, HY3N grants you a limited, non-exclusive, non-transferable, revocable licence to download and use the Apps on a device you own or control, solely for their intended purpose of requesting or providing rides and deliveries. This licence does not permit you to sublicense, sell, rent, or distribute the Apps or their content, and terminates automatically if you violate these Terms.

7. Disclaimers & Limitation of Liability

The Apps are provided "as is." HY3N does not guarantee uninterrupted or error-free service, or the availability of drivers or riders at any given time. To the fullest extent permitted by Ghanaian law, HY3N is not liable for the acts or omissions of independent drivers or riders, including their conduct during a trip, and HY3N's total liability arising from use of the Apps is limited to the amount of fees you paid to HY3N in the three months preceding the claim. Nothing in these Terms limits liability that cannot be excluded under applicable law.

8. Indemnification

You agree to indemnify and hold HY3N harmless from claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, misuse of the Apps, or your conduct as a rider or driver.

9. Termination

You may stop using the Apps and delete your account at any time by contacting us. HY3N may suspend or terminate your access for violating these Terms or for safety, fraud, or legal reasons, with or without notice where warranted.

10. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Any dispute arising from these Terms or use of the Apps will be subject to the exclusive jurisdiction of the courts of Ghana, unless otherwise required by applicable consumer protection law.

11. Changes to These Terms

We may update these Terms from time to time. We'll update the "Last updated" date above, and where changes are material, we'll notify you in-app or by email. Continued use of the Apps after changes take effect constitutes acceptance of the updated Terms.

12. Third-Party Services

The Apps rely on third-party services including Hubtel (payments), Google Maps (navigation and location), and Google Firebase (infrastructure). Your use of those features is also subject to those providers' own terms where applicable.